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Prime Elder Care Centre

Terms & Conditions

Welcome to Prime Elder Care Centre! By booking a consultation, enrolling in our services, or using our website, you agree to abide by these Terms and Conditions ("Terms"). Please read them carefully before using our services. If you do not agree to these Terms, please refrain from using our services.

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1. Booking & Payment

  • A non-refundable deposit of [specify amount or percentage] is required to secure your service or consultation appointment. This deposit will be applied to the total service fee.

  • The remaining balance must be paid on or before the service commencement date.

  • Accepted payment methods: [list payment methods, e.g., cash, credit card, online payment services].

  • Clients may reschedule with at least [specify notice period, e.g., 48 hours] notice. Failure to provide notice may result in forfeiting the deposit, except for emergencies.

  • Late arrivals exceeding [specify time] may lead to a shortened service period or cancellation without a refund.

 

2. Cancellations & Refunds

  • Prime Elder Care Centre reserves the right to reschedule services due to unforeseen circumstances such as medical emergencies, caregiver availability, or facility-related issues. Clients will be notified promptly.

  • Refunds are generally not provided due to the non-refundable deposit policy. However, exceptions may be considered at our discretion for extenuating circumstances.

 

3. Client Responsibilities & Code of Conduct

  • We strive to provide a safe and respectful environment for all clients, caregivers, and staff. Any inappropriate or disruptive behavior may result in immediate service termination without refund.

  • Clients must disclose any medical conditions, dietary restrictions, or special needs to ensure we provide the best care.

  • Prime Elder Care Centre is not liable for injuries, accidents, or losses that occur due to pre-existing health conditions or unforeseen circumstances during care.

 

4. Privacy & Data Protection

  • We collect and store personal and medical information securely to provide the best possible care.

  • Your information will not be shared with third parties except as required by law or with your explicit consent.

  • For details on how we collect, store, and use your personal data, please refer to our Privacy Policy.

 

5. Liability & Service Limitations

  • While we take all necessary precautions, Prime Elder Care Centre is not responsible for unexpected health complications that arise during or after our care services.

  • In the unlikely event of a service-related issue, our liability is limited to the total amount paid by the client for the affected service.

  • We make every effort to provide high-quality care; however, factors beyond our control (e.g., medical emergencies, sudden health declines, or external conditions) may impact service outcomes.

 

6. Modifications to Terms

  • Prime Elder Care Centre reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and the "Effective Date" will be updated.

  • Continued use of our services after changes are posted constitutes acceptance of the new Terms.

 

7. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of [specify jurisdiction].

  • Any disputes arising from these Terms or our services will be resolved through [specify method, such as mediation or arbitration] before pursuing legal action.

  • Each party is responsible for its own legal costs unless otherwise determined by law.

 

8. Contact Us

For any questions or concerns regarding these Terms, please contact us:

📍 Prime Elder Care Centre
📞 [Your Contact Number]
✉ [Your Email Address]
🌐 [Your Website]

 

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for trusting Prime Elder Care Centre with your care needs!

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