Privacy Policy

Prime Elder Care Centre is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal information in connection with our services and website. By using our services or visiting our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you book a consultation, register on our website, or inquire about our services, we may collect details such as your name, email address, phone number, and mailing address.
Medical & Care Preferences: To tailor our services, we may collect information related to care needs, health conditions, and preferences, with your consent.
Payment Information: We process payments securely through third-party payment processors and do not store payment details directly.
Usage Data & Analytics: When you visit our website, we automatically collect data such as IP addresses, browser type, pages viewed, and other usage analytics to improve our website and services.

2. How We Use Your Information

We use collected information to:

✔ Provide, manage, and improve our care services
✔ Process bookings and respond to inquiries
✔ Communicate about your care plan or service updates
✔ Manage billing and payment transactions
✔ Improve our website and enhance user experience
✔ Comply with legal and regulatory requirements

3. How We Share Your Information

We respect your privacy and only share your information under the following circumstances:

With Service Providers: We may share information with trusted third-party providers who assist in delivering our services (e.g., payment processors, care professionals, IT support). These providers are contractually bound to protect your information.
With Your Consent: We may share testimonials, feedback, or images with your explicit consent for promotional purposes. You may withdraw consent at any time.
Legal Compliance: We may disclose information if required by law or in response to legal requests (e.g., court orders, subpoenas).

4. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, and maintain business records. Secure measures are in place to protect stored data.

5. Security of Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission is entirely risk-free.

6. Your Rights & Choices

Depending on your location, you may have the right to:

🔹 Access & Correction: Request access to or corrections of your personal information.
🔹 Deletion: Request deletion of your data, subject to legal and contractual obligations.
🔹 Withdraw Consent: Withdraw consent for promotional use of your information at any time.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze usage, and personalize content. You can adjust your browser settings to manage or disable cookies, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. Prime Elder Care Centre is not responsible for the privacy practices of these external sites. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📍 Prime Elder Care Centre
📞 [Your Contact Number]
✉ [Your Email Address]
🌐 [Your Website]