Exchange & Returns

At Prime Interior, we believe that every design element should seamlessly complement your space. To ensure your satisfaction, we offer a straightforward exchange and returns policy for eligible items, making the process simple and hassle-free.

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Products can be returned or exchanged within 7 days of delivery, provided they are unused and in their original condition. This allows you ample time to evaluate your purchase and its fit within your home.

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To initiate a return or exchange, contact our support team with your order details. Once approved, we will guide you through the process to ensure a seamless experience.

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Refunds are processed promptly upon receiving and inspecting the returned item. All refunds are issued to the original payment method, with processing times varying based on your payment provider.

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Exchanges are subject to product availability. If the requested item is out of stock, our team will assist you in selecting suitable alternatives or process a refund as needed.

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Due to their bespoke nature, custom orders and personalized items are not eligible for return or exchange. This policy ensures fairness while maintaining the integrity of our tailored services.

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For damaged items or incorrect orders, we will cover the return shipping costs and provide either a replacement or full refund. Your satisfaction remains our top priority in such cases.

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Customers are responsible for return shipping costs, except in cases where the return is due to our error. We recommend using a trackable shipping method to ensure safe delivery.

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Returned items must be securely packaged to prevent damage during transit. We reserve the right to refuse returns that are not in their original condition or do not meet our policy criteria.

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At Prime Interior, we strive to provide a seamless and enjoyable shopping experience. Your feedback helps us improve, so feel free to share your thoughts on our products and services.